Call us in NZ: 0800 15 44 44
Call us in AU: 1800 14 35 08

Frequently Asked Questions

What do I need to hire a car?

You need to be over 18 years old and have held your full licence for over 2 years. You would also need a full credit card to cover the Insurance excess liability. Note - We do not accept Debit Cards to secure the insurance excess liability but we do accept it for payment.

Can I hire a car if I do not have a credit card?

Yes you can. If you do not have a full credit card then we would need a $500.00 bond + the estimated hire. You can pay for this by Cash, Eftpos or Debit card. Note - If you are under the age of 21 years then NZ$1900.00 + estimated hire needs to be taken. (21 years and under your excess liability is NZ$3000.00)

Can I drive on an International Licence?

Yes you can drive on an International/overseas drivers licence providing they are presented in the English language. If not then English translation documents are required.

Driving in New Zealand

We highly recommend you visit the DriveSafe website for full safety information and useful resources.

The Basics.

  • Drive on the LEFT hand side of the road
  • Seat belts are mandatory for all vehicle passengers
  • Town and city speed limits are 50kph (around 30mph) with a few areas designated 70kph
  • Country and motorway speed limits are 100kph (about 60mph)
  • When turning at traffic lights, give way to pedestrians using the crossing
  • Drivers must always carry a valid New Zealand, international or internationally approved driver's licence

What do you class as a days hire?

Your days run on a minimum of 24hrs, which means if you pick up the vehicle at 8am then you need to return the vehicle by 8am on the next day or at the same time on the date of return. We do not hire for half a day. Note - Your 24hr day starts from the time you have the vehicle booked. This needs to be within office hours when picking up the vehicle from our Hamilton Depot.

Can I return the vehicle after office hours?

Yes you can. We have an after hour key drop situated by the gates down the side street entrance of our premises. To the left of the gate by the big tree next to the office hours sign is the key drop, It looks like a muffler.

Do I have to fuel the vehicle?

Yes. The vehicle is full of fuel when picked up and needs to be returned full of fuel. We do request the fuel receipt on return. Note - Surcharges do apply if this is not done.

What happens if I return the vehicle early?

There are no refunds for early returns unless it is agreed upon by both parties on booking of the vehicle, therefore rates may change.

What is GST?

GST stands for Goods & Services Tax. Most goods & services in NZ have GST added to the price of taxable goods.

When do I pay for the hire?

Payment is charged at the time you pick up the vehicle, unless you are hiring a Truck, Cargovan or Ute where total cost is unknown until completion of the hire. The only time you would pay up front for the particular vehicles stated would be if you were putting down a bond + hire because you do not have a credit card.

Can I take the vehicle on the ferry between the North & South Islands?

Yes you can at your own arrangement.

Are you open on Public Holidays?

No we are not open on NZ Public Holidays (If for some reason we had to be open, additional charges would apply)

Can I pick the vehicle up from the airport?

Yes you can pick the vehicle up from the airport. We can assist with Hamilton, Auckland, Tauranga & Rotorua Airports. Conditions & Additional Fees apply.

Can I hire a car for a one way rental?

No we do not specialize in one way one day rentals. Minimum days do apply when dropping off the vehicle at other destinations.

Does the vehicle have insurance?

Yes, you have full comprehensive insurance included in the daily rate. Note - We do have other optional insurance offers to lower the risk of your liability. Stated on our website or please feel free to contact us.

What happens if the vehicle breaks down?

If you have a mechanical problem or any other issue with one of our vehicles please call our office straight away. We have roadside assist with NZ Roadside Assistance Ltd - 0508 697623